Promicare operates on a transparent and friendly basis. Because we do not believe in the ‘blame culture’, we encourage clients, care givers and family members to offer feedback in situations where they are dissatisfied the Complaints procedure policy is in place to allow anyone to make a complaint should they so wish.
We welcome comments, complaints and compliments and approach them as an opportunity to learn, adapt, improve and provide better services. This policy is intended to ensure that complaints are dealt with properly and in a timely fashion and are taken seriously.
The complaints policy is not designed to apportion blame, to consider the possibility of negligence or to provide compensation. It is not part of the company’s disciplinary policy.